Shipping policy

1. Order Processing

Orders are processed Monday through Friday, excluding holidays; weekend orders are processed the next business day. Before shipment your order goes through payment verification, inventory confirmation, inspection, packaging, and freight scheduling — average processing time is about 3-5 business days. Optional assembly, depend on the model, can take 10-14 business days.  Rush Handling is available on many items and saves one to two days of warehouse processing; expedited freight is not available on large LTL shipments.

All shipping times, whether listed on the site or given by phone, are estimates only — not guarantees. Transit by LTL freight averages take 3–10 business days after orders are picked up by trucking companies. It may take longer during holiday seasons, or to remote areas. Weather, freight volume, and carrier schedules are outside our control; do not plan birthdays, gifts, or events around an estimated date, and order well in advance. Delays alone are not grounds for cancellation, refusal, refund, or chargeback.

Once your vehicle is loaded, you will receive a tracking number and a link to the carrier's live system. Freight tracking updates only at major transit points — hour-by-hour updates are not available. The carrier schedules the delivery appointment directly using the phone number on your order.

2. Freight Delivery

Most vehicles are shipped by LTL freight carrier or specialty vehicle transport. Delivery is curbside only. For safety and liability reasons, drivers are not permitted to bring products inside a residence or building, unpack products, assemble units, remove shipping crates, or provide white-glove service. If inside delivery or white-glove service is desired, you must arrange it directly with the carrier at your own expense, if available.

The delivery address must be safely accessible to a commercial truck. If the address is located on a narrow trail, dirt road, private road, or any location that a standard commercial delivery truck cannot safely access, you will be required to meet the driver at the nearest accessible public roadway or other mutually agreed delivery location.

We do not ship directly to Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands. However, we are happy to ship to a freight forwarder of your choice within the continental United States.

Certain locations with limited LTL service—including parts of New England, New York City and its boroughs, Montana, North Dakota, the Florida Keys, and portions of Oregon, California, and Washington—may be subject to additional freight charges.

If you prefer terminal pickup or need other special delivery arrangements, they must be requested and confirmed before the order ships. Changes requested after shipment may result in carrier reconsignment fees and additional delays. The customer should be responsible for additional fees carrier charged.

You are responsible for providing an accurate delivery address and a valid phone number and for responding promptly to the carrier's delivery appointment requests. If delivery cannot be completed because you are unavailable, fail to schedule or accept delivery, provide an inaccessible or unsafe delivery location, or otherwise prevent successful delivery, you are responsible for all resulting storage fees, redelivery charges, return freight costs, reconsignment fees, and any other carrier-imposed charges

3. Receiving Your Shipment

Inspect the shipment before signing the delivery receipt. Outer-carton wear is normal — the frame, cardboard, and wrapping are designed to absorb freight handling — and is not a reason to refuse delivery.

If you see visible damage, note it on the delivery receipt before signing, photograph the product, packaging, and shipping label, and report it to Motobuys within 24 hours so we can file a freight claim. Failure to document damage at delivery may limit the carrier's liability and the remedies available.

For concealed damage, unpack and inspect as soon as possible: stop assembly, keep the packaging, photograph everything, and contact us promptly. Carriers impose strict concealed-damage deadlines — claims of hidden damage on an unused unit are denied after 48 hours from delivery.

4. Shipping Damage Claims

Minor cosmetic damage (scratches, paint chips, cracked lights, mirrors, trim, panels) does not affect safe operation and is resolved with free replacement parts or touch-up materials rather than return of the vehicle. Give us a reasonable opportunity to resolve it; rejecting a shipment over minor cosmetic or packaging damage is a refused shipment and incurs two-way freight plus a 15% restocking fee.

Major structural or mechanical damage: contact Motobuys before attempting assembly or operation. Based on photos, video, and carrier documentation we may authorize repair, parts, replacement, or return — never return a product without written authorization.

Car carrier deliveries (large fully-assembled units, ready to drive off, battery sometimes disconnected): refusal is not allowed because the driver does not return to our warehouse. Document any damage with photos and video and contact us immediately; refusing may force disposal of the product with no refund.

5. Delivery Exceptions

Missed deliveries:  With carriers schedule appointments in advance; if delivery fails because you are unavailable, unreachable, or provided wrong contact information, the carrier's storage and redelivery charges are your responsibility.

Refused shipments: do not refuse delivery without contacting us first unless the unit is catastrophically damaged. Unauthorized refusal makes you responsible for outbound and return freight, storage, handling, assembly charges if any, and a 15% restocking fee; refunds follow the Refund, Return & Warranty Policy after inspection (issued within 48 hours for rejected shipments found undamaged on inspection).

Oversized vehicles (assembled UTVs, larger go-karts and trikes) can exceed a liftgate's capacity. You may need to: (1) deliver to a location with a loading dock or forklift; (2) arrange a forklift or similar equipment; or (3) pick up at a local freight terminal with a flatbed or trailer. Motobuys may not cover equipment rental or transport from the terminal if Motobuys note such requirement before the order is placed.

6. Registration or Title Documents (MCO)

Motorcycles, scooters, trikes, and other street-legal vehicles require a Manufacturer's Certificate of Origin (MCO) and a Bill of Sale for registration. Many off-highway vehicles may also be titled using these documents, subject to your state's laws.

If your vehicle requires an MCO, the document will be mailed to you via USPS First-Class Mail with tracking about 10-14 working days after you take delivery of the vehicle, provided your order has been fully paid and is not subject to any payment dispute. Processing time is required because we must obtain the original MCO from the manufacturer, and the Vehicle Identification Number (VIN) on the MCO must match the VIN of the vehicle you received before the document can be released.

Except where Texas law requires MotoBuys to process title or registration paperwork on behalf of the customer, you are solely responsible for registering the vehicle and paying all applicable taxes, title fees, registration fees, inspections, and other governmental charges in your jurisdiction. Vehicle registration and operating requirements vary by state and local law. You are responsible for verifying before purchase whether the vehicle is eligible for registration, titling, or operation where you live.

MotoBuys provides the MCO (when applicable) and Bill of Sale as proof of ownership but does not guarantee that any vehicle can be registered, titled, or legally operated in every state or locality.

7. Cancellation After Shipment

Orders may be cancelled free of charge before shipment if assembly has not started — see the Refund & Warranty Policy for full terms. Once released to a carrier, cancellation (including refusal of delivery) incurs all freight, a 15% restocking fee, the assembly fee if applicable, and carrier storage charges. Where this policy and the Refund & Warranty Policy overlap, the Refund Policy controls refunds, returns, and fees.

8. Guaranteed Delivery By Christmas

Motobuys offers a Guaranteed Delivery by Christmas option for eligible products and destinations. By purchasing the optional Guaranteed Delivery Service, Motobuys guarantees that your order will arrive on or before December 24. This service is not an expedited shipping option and does not reduce normal transit time. Instead, it is a delivery guarantee backed by MotoBuys.

To qualify, your order must be placed on or before the Guaranteed Delivery Service deadline shown on the applicable product page or during checkout. If an eligible order is not delivered by December 24 for any reason, including carrier delays, weather, or other circumstances beyond Motobuys' reasonable control, Motobuys will refund only the Guaranteed Delivery Service Fee paid for this option. The Guaranteed Delivery Service Fee is the customer's sole and exclusive remedy. Under no circumstances shall Motobuys be liable for any additional damages, including but not limited to missed holiday events, delayed gifts, inconvenience, incidental damages, consequential damages, or any refund of the purchase price of the product.

This guarantee does not apply if delivery cannot be completed because you provided an incorrect, incomplete, or invalid shipping address or phone number, failed to answer or return the carrier's calls, failed to schedule or accept the delivery appointment, were unavailable to receive delivery due to travel, vacation, or any other personal scheduling conflict, or if the carrier was unable to safely access the delivery location due to road conditions, restricted access, or similar circumstances.

If your order arrives before Christmas with minor shipping damage or missing parts that can be remedied under our Shipping Damage or Warranty Policy, Motobuys will provide replacement parts or other applicable remedies in accordance with those policies. Such issues do not qualify for a refund of the Guaranteed Delivery Service Fee.

Orders requiring professional assembly are subject to an earlier Guaranteed Delivery deadline due to additional processing time. Please refer to the applicable product page or checkout for the deadline. All other Terms and Conditions of Sale, Shipping Policies, and Return Policies remain in effect. Motobuys reserves the right to modify, suspend, or discontinue this promotional program at any time without prior notice; however, any changes will not affect orders already accepted under this program.