Your Satisfaction is Our Priority

We strive to provide the highest level of customer service and support. Please review the following information carefully.

If you have any questions, feel free to email us or call 1-877-667-6289.

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Warranty Coverage

Manufacturer Warranty Includes:

  • Engine Warranty
    • Trailmaster Products：12 months/10000 miles
    • Other brands: 6 months/6000 miles
  • Parts Warrenty
    • Trailmaster Products：6 months/6000 miles
    • Other brands: 3 months/3000 miles

Defective parts will be replaced with new or rebuilt components during the warranty period.

What the Warranty Covers

  • Engine: Internal lubricated parts such as pistons, camshaft, timing chain, etc.
  • Engine Case: Covered if damage is caused by internal mechanical failure.
  • Drive System: Differential gears, drive shaft, CV joints, axle bearings.
  • Fuel System: Carburetor, fuel pump, fuel injectors, and related components.
  • Electrical: Stator, CDI, starter motor, and related components.
  • Cooling System: Radiator, water pump, cooling fan motors.
  • Brakes: Calipers, rotors, and drum brake linkage.
  • Chassis: Frame, swing arms, and A-arms (excludes damage from jumping or impact).
  • Transmission: Internal lubricated parts and transmission cases under certain conditions.

What is Not Covered

  • Wear-and-tear items: Batteries, belts, brakes, tires, chains, lights, spark plugs, etc.
  • Misuse or abuse: Includes racing, stunt riding, jumping, or over-revving.
  • Improper maintenance: Includes lack of routine maintenance or using incorrect lubricants.
  • Incorrect assembly or repairs: Including use of aftermarket parts or improper setup.

Coverage and Limitations

Professional Assembly Required

  • Units must be assembled by a qualified mechanic or authorized dealer. Warranty claims require proof of professional assembly.
Parts and Advice Warranty
  • Warranty covers replacement parts and technical guidance for diagnosing issues.
  • Labor for diagnosis or part installation is not included.

Use and Exclusions

  • Warranty applies only to recreational use under manufacturer guidelines.
  • Excludes labor costs, wear and tear, consumables, and damage from improper assembly or unauthorized repairs.

    Filing a Warranty Claim

    1. For Parts Warranty:
      Submit your claim via the Parts Request Page. Include your original invoice and required documentation.
    2. For Engine Warranty:
      • Obtain an RMA number from MotoBuys.
      • Remove and package the motor safely.
      • Ship it to the designated repair facility using the provided shipping label.

    For full details, refer to the warranty guidelines or contact us directly for assistance.