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We strive to provide the highest level of customer service and support. Please review the following information carefully.

If you have any questions, feel free to email us or call 1-877-667-6289.

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Warranty Coverage

Manufacturer Warranty Includes:

  • Engine Warranty
    • Trailmaster Products：12 months/10000 miles
    • Other brands: 6 months/6000 miles
  • Parts Warrenty
    • Trailmaster Products：6 months/6000 miles
    • Other brands: 3 months/3000 miles

Defective parts will be replaced with new or rebuilt components during the warranty period.

What the Warranty Covers

  • Engine: Internal lubricated parts such as pistons, camshaft, timing chain, etc.
  • Engine Case: Covered if damage is caused by internal mechanical failure.
  • Drive System: Differential gears, drive shaft, CV joints, axle bearings.
  • Fuel System: Carburetor, fuel pump, fuel injectors, and related components.
  • Electrical: Stator, CDI, starter motor, and related components.
  • Cooling System: Radiator, water pump, cooling fan motors.
  • Brakes: Calipers, rotors, and drum brake linkage.
  • Chassis: Frame, swing arms, and A-arms (excludes damage from jumping or impact).
  • Transmission: Internal lubricated parts and transmission cases under certain conditions.

What is Not Covered

  • Wear-and-tear items: Batteries, belts, brakes, tires, chains, lights, spark plugs, etc.
  • Misuse or abuse: Includes racing, stunt riding, jumping, or over-revving.
  • Improper maintenance: Includes lack of routine maintenance or using incorrect lubricants.
  • Incorrect assembly or repairs: Including use of aftermarket parts or improper setup.

Coverage and Limitations

  • Assembly and preparation must be performed by a professional mechanic or authorized dealer.
  • Proof of professional assembly and maintenance is required for warranty claims.
  • Warranty applies only to recreational use under manufacturer-specified conditions.

Filing a Warranty Claim

  1. For Parts Warranty:
    Submit your claim via the Parts Request Page. Include your original invoice and required documentation.
  2. For Engine Warranty:
    • Obtain an RMA number from MotoBuys.
    • Remove and package the motor safely.
    • Ship it to the designated repair facility using the provided shipping label.

For full details, refer to the warranty guidelines or contact us directly for assistance.